Question 1

How quickly can you fix my stuck doors?

Accepted Answer

At Sprague Garage Doors, we understand that a stuck garage door is more than an inconvenience—it can be a security risk and disrupt your entire day. That's why we prioritize fast response times across all our service areas.

For most service calls in Spokane and surrounding communities, we offer same-day service when you call before noon. Our emergency repair service is available 24/7 for urgent situations, with technicians typically arriving within 1-2 hours.

When you call, our team will gather information about your door issue to ensure the technician arrives with the right parts and tools. Many common problems—like broken springs, misaligned tracks, or opener issues—can be fixed in a single visit.

Factors that affect response time include:

• Your location within our service area

• Time of day and current service load

• Complexity of the repair needed

• Availability of required parts

For the fastest service, call us directly at (509) 401-8184. We'll dispatch a technician as quickly as possible and keep you informed every step of the way.

Question 2

What causes stuck doors in garage doors?

Accepted Answer

Garage doors can become stuck for numerous reasons, ranging from simple fixes to more serious mechanical issues. Here are the most common causes we encounter:  Broken Springs This is the #1 cause of stuck garage doors. Springs counterbalance your door's weight, and when they break, the door becomes too heavy to lift. You might hear a loud bang when a spring breaks.  Track Problems Bent, misaligned, or obstructed tracks prevent rollers from moving smoothly. Even small dents can cause binding, and debris in the tracks can stop door movement entirely.  Cable Issues Frayed, broken, or jumped cables can cause the door to hang at an angle or become completely stuck. Never try to operate a door with visible cable damage.  Opener Motor Failure If your motor hums but the door doesn't move, the opener may have failed. This could be a gear issue, motor burnout, or electrical problem.  Sensor Problems If photo-eye sensors are misaligned, dirty, or damaged, the door may refuse to close. This is a safety feature, but it can be frustrating when sensors malfunction.  Frozen Door In our Eastern Washington winters, doors can freeze to the ground. The weatherstripping forms an ice bond that prevents opening.  Spring Tension Issues Even without breaking, springs lose tension over time. An unbalanced door strains the opener and may become stuck.  Roller Wear Worn or damaged rollers can seize in the tracks, especially without regular lubrication.  If your door is stuck, don't force it—this can cause additional damage. Call Sprague Garage Doors for professional diagnosis and safe repair.

Question 3

Do you offer financing for new steel door installations?

Accepted Answer

Yes! We understand that a new garage door is a significant investment, and we want to make quality doors accessible to all homeowners. Sprague Garage Doors offers several payment and financing options:  Financing Programs For qualified buyers, we offer: • Promotional 0% APR financing on select projects • Low monthly payment options • Quick approval process (often same-day) • No prepayment penalties • Flexible terms from 12-60 months  Payment Methods Accepted • Cash and checks • All major credit cards (Visa, MasterCard, American Express, Discover) • Financing through our partner programs  How Financing Works 1. Request a free estimate for your new door 2. Our team will explain all options including financing 3. Complete a simple application (minimal paperwork) 4. Receive approval decision quickly 5. Schedule your installation 6. Make convenient monthly payments  Why Invest in a Steel Door? • Excellent return on investment (90-100% at home sale) • Energy savings with insulated options • Improved security and curb appeal • Low maintenance compared to wood • Long lifespan (20+ years)  Current Promotions Ask about our current offers when you call. We periodically offer special financing rates and bundle deals that can save you money.  To learn more about financing or to get a free estimate, call us at (509) 401-8184. We'll walk you through all your options with no pressure and no obligation.

Question 4

What brands of garage doors do you install?

Accepted Answer

Sprague Garage Doors is proud to offer a wide selection of premium garage door brands. We've carefully chosen manufacturers known for quality, durability, and excellent warranties:  Premium Brands We Carry: • Clopay - America's favorite garage door brand • Amarr - Known for durability and style variety • Wayne Dalton - Innovative designs and technology • CHI Overhead Doors - Excellent value and quality • Northwest Door - Regional favorite, built for our climate  Why These Brands? We select brands based on: • Product quality and durability • Warranty coverage and manufacturer support • Variety of styles and customization options • Performance in Eastern Washington weather • Value for our customers' investment  What We Offer: • Steel doors (insulated and non-insulated) • Wood and faux-wood carriage house styles • Contemporary aluminum and glass doors • Commercial and industrial doors • Custom sizes and configurations  Each brand offers different strengths, and we'll help you choose the best option for your home, style preferences, and budget.

Question 5

How long does garage door installation take?

Accepted Answer

Installation time varies based on several factors, but here's what to expect:  Standard Single Door Replacement: 2-4 hours This includes removal of the old door, installation of the new door, and setup of the existing opener.  Standard Double Door Replacement: 3-5 hours Larger doors take more time, and we ensure everything is properly balanced and adjusted.  New Door with New Opener: 4-6 hours Installing both components requires additional setup, wiring, and programming.  Custom or Complex Installations: 5-8+ hours High-lift configurations, unusual openings, or structural modifications require more time.  Factors That Affect Timeline: • Door size and weight • Whether the old door needs removal • Track and hardware condition • Opener installation or replacement • Weatherstripping and finishing details • Any structural modifications needed  What to Expect: 1. We arrive at the scheduled time 2. Protect your garage floor and belongings 3. Remove old door (if applicable) 4. Install new door section by section 5. Install and adjust springs and hardware 6. Set up and program opener 7. Test all safety features 8. Walk you through operation 9. Clean up work area  We always complete installations in one visit whenever possible, and our technicians will keep you informed throughout the process.

Question 6

Do you provide emergency garage door repair services?

Accepted Answer

Absolutely! We understand that garage door emergencies don't follow business hours. Sprague Garage Doors offers 24/7 emergency repair service throughout our entire service area.  When to Call for Emergency Service: • Door won't close, leaving your home unsecured • Broken springs preventing door operation • Door off track or hanging at an angle • Garage door fell or is about to fall • Vehicle trapped in garage • Safety concern with door operation  Our Emergency Response: • Available 24 hours a day, 7 days a week • Typical response time: 1-2 hours • Fully stocked service vehicles • Experienced technicians for any repair • Temporary solutions if parts needed  What We Handle: • Broken spring replacement • Cable repair • Opener repair • Track realignment • Panel repair • Safety sensor fixes • Lock and security issues  Emergency Service Areas: Spokane, Cheney, Medical Lake, Fairfield, Rockford, Spangle, Plaza, Latah, Waverly, Freeman, and surrounding communities.  For emergencies, call (509) 401-8184. We'll dispatch a technician right away.

Question 7

What is your service warranty?

Accepted Answer

At Sprague Garage Doors, we stand behind our work with a comprehensive warranty program:  Our 3-Year Warranty on All Work: All labor performed by our technicians is covered for 3 full years. If anything we installed or repaired fails due to workmanship issues, we'll fix it at no charge.  Parts Warranties: • Springs: Typically 3-5 year warranty (varies by type) • Openers: Manufacturer warranty (usually 3-5 years) • Doors: Manufacturer warranty (up to lifetime on some components) • Cables and hardware: 1-3 years depending on parts  What's Covered: • Defects in materials • Installation and adjustment issues • Workmanship problems • Premature component failure  Satisfaction Guarantee: 100% satisfaction on all services. Your trust is our priority. If you're not completely satisfied with our work, we'll make it right.  Warranty Claims: Simply call our office and describe the issue. We'll schedule a service visit promptly and determine if the repair is covered under warranty. No hassle, no runaround.  Keeping Your Warranty Valid: • Don't attempt DIY repairs on warranted work • Schedule annual maintenance (recommended but not required) • Report issues promptly • Keep your service records  We're a local company with a reputation to protect. When we say we'll take care of you, we mean it.

Question 8

How often should I have my garage door serviced?

Accepted Answer

We recommend professional maintenance annually, with some basic homeowner tasks performed more frequently:  Annual Professional Service Includes: • Complete safety inspection • Lubrication of all moving parts • Spring tension adjustment • Balance testing and correction • Hardware tightening • Track alignment check • Opener force adjustment • Safety sensor verification • Weatherstripping inspection  Monthly Homeowner Tasks: • Visual inspection of springs, cables, rollers • Listen for unusual sounds during operation • Test photo-eye sensors with an object • Check weatherstripping for damage • Clear debris from tracks  Quarterly Tasks: • Lubricate rollers, hinges, and springs • Test manual release function • Check door balance (disconnect opener, lift manually) • Inspect and clean tracks  Signs You Need Service Sooner: • Unusual noises (grinding, scraping, squealing) • Slow or jerky operation • Door doesn't close completely • Visible rust on springs • Door seems heavier than usual • Remote or wall button issues  Benefits of Regular Maintenance: • Extends system lifespan • Prevents expensive emergency repairs • Maintains safety features • Keeps warranty valid • Ensures reliable operation  Annual maintenance is an investment that pays for itself by preventing breakdowns and extending equipment life. Call (509) 401-8184 to schedule your tune-up.

Frequently Asked Questions

How quickly can you fix my stuck doors?

What causes stuck doors in garage doors?

Do you offer financing for new steel door installations?

What brands of garage doors do you install?

How long does garage door installation take?

Do you provide emergency garage door repair services?

What is your service warranty?

How often should I have my garage door serviced?

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